FAQ

Products

All Kindles are handmade in Los Angeles, California

Load More

Recyclable, UV-protected resin that is lightweight, durable and easy to maintain.

Load More

The Lumen and Blumen are lamps only. The Allison and Bella can produce heat and light (when ordered in white). The Sierra and Caroline only produce heat.

Load More

Yes, Kindles have a UV protected shell that helps shield the heater from the elements. We do recommend using a Gabby cover for added protection.

Load More

We recommend using Dolly, our 3-wheeled transport solution. Dolly makes Kindles exceptionally easy to transport.

Load More

Some minor assembly is required before using the Kindle. If you have a propane (LP) unit, you will need to purchase a propane tank form your local gas company. If you have a natural gas (NG) unit, you will need to have a licensed contractor install a gas connection and connect the Kindle.

Load More

The propane (LP) Kindles are 40,000 BTUs. The natural gas (NG) Kindles are 50,000 BTUs.

Load More

The Kindles produce an eight foot radius of heat.

Load More

We recommend removing the Kindle shade if you expect high winds and sheltering the heater from wind gusts. Each heater includes optional floor anchors which are also recommended.

Load More

Yes, Kindle Living products are warranted to be free of manufacturing defects for a period of one year from the date of purchase except for accessory lights or other electronic products, which are warranted for 90 days. Warranty is limited to factory repair or replacement of parts and excludes all packing and freight costs. Warranty expressly excludes damage caused through neglect in the use of the product – such as failing to take precautionary measures during windy conditions – or non-intended use.

Load More

Yes, heaters are CSA certified for Canada and the US and CE certified for the EU. Lighting products are made with UL listed components and are available in 110v or 220v configurations.

Load More

 

Orders

Standard lead time is 4-6 weeks; however if you need items sooner we will do our best to accommodate you. We do offer expedited services if possible.

Load More

Yes, we offer white glove delivery in California. It includes assembly, placement and test-firing of the Kindle (propane tanks must be provided at time of installation).

Load More

 

International Orders

Yes! We have shipped to to 52 countries and counting! There are very few countries we can’t ship to.

Load More

Our ship quotes do not include duties and taxes. Those would be paid separately in your country. Our international shipping agent has over 40 years of experience as a global transportation and logistics provider. They maintain a global network consisting of partners and agents whose sole objective is to ensure you are serviced with the highest standards. They have 56 offices worldwide, so, depending on the country, we can clear customs, provide all documentation and advise tax and duty amount based on your country’s current rates.

Load More

X