Support
See below for service and troubleshooting all Sunglo heaters.
For all other information please contact us at 310.400.3024 or at info@kindleliving.com.
SERVICE AND TROUBLESHOOTING
Lighting the Heater
Cleaning Pilot Assembly
Cleaning Main Orifice
Replacing Ignitor Battery
Adjusting Electrode
Pilot will not light
- Air in gas line (hold control knob in on PILOT for a full 2 minutes)
- Low gas pressure (check tank and regulator)
- Electrode not creating spark (try lighting pilot with lighter flame) (adjust electrode gap and check ignitor battery)
- Blockage in pilot orifice (clean)
Pilot will not stay lit
- Dirt build-up around pilot orifice (yellow flame) (clean pilot)
- Corroded or faulty thermocouple (replace if pilot flame is blue)
- Damaged gas valve
- Winds above 10 mph
Pilot lights but main burner does not light
- Low gas pressure (check tank and regulator)
- Blockage in main orifice (clean)
- Blockage in main burner (clean)
Tips
- If pilot has yellow flame, clear out orifice/pilot area with compressed air.
- Make sure valve on heater is set to “Off” before turning on tank valve.
- If pilot has blue flame and heater still will not light it is most likely a bad thermocouple.
Heater Reassembly
